CMC Aust Marketing - Marketing and Research Consultants

Kate Fairweather Chartered Marketer photo We are an accredited NVQ Centre offering National Vocational Qualifications to businesses and employees in Management, Customer Service and Business Administration.

We also offer workshops in a variety of sales and marketing topics.

All are delivered at your workplace or in a suitable local location.

CMCAust Marketing (formerly Skillnet) is an accredited National Vocational Qualification (NVQ) Centre, operating to high quality standards set by OCR. We work in a collaborative partnership with Canterbury College to offer these qualifications at a discount to Kent based employees via Train to Gain funding.

Contact us on 01227 738618 or email kate@cmcaustmarketing.com

Costs for Level 2 qualifications £700, Level 3 £950, Level 4 £1500. All zero rated for VAT.

OCR Management NVQ Level 2, 3 and 4

The practical qualification for supervisors and managers whether experienced or new to the role. Based on five workshops supported by five one to one sessions with the consultant covering key aspects of managing task, team and individual. Further assessor support to build your NVQ portfolio. Available as a taught course, or work based assessment in Kent only.

OCR Customer Service NVQ Level 2 and 3

Qualifications for the people who are your business for your customers. Based on five workshops supported by five one to one sessions with with the consultant covering key aspects of customer service. Further assessor support to build your NVQ portfolio. Available as a taught course, plus work based assessment in Kent only.

OCR Business Administration NVQ 2, 3, 4

Qualifications for the people who make any organisation run smoothly, available for team members, supervisors and managers. Based on five workshops supported by five one to one sessions with with the consultant covering key aspects of administration. Further assessor support to build your NVQ portfolio. Available as a taught course, plus work based assessment in Kent only.

OCR A1 Assessor and V1 Internal Verifier Awards

The NVQ Assessor and Verifier awards qualify your people to run NVQ qualifications in-house, either as part of your own NVQ centre or we can support you to deliver through ours. Based on two workshops supported by three one to one sessions with the consultant to train up and assist you to assess/verify your candidates. Available as a taught course, plus work based assessment in Kent only.

A1 (Level 3 Award): £700. V1 (Level 4 Award): £700. Charges are zero rated for VAT.

Workshops

The workshops developed for NVQ are available as Masterclasses.

Workshops are available for workplace delivery in Kent only. Three-hour sessions include - Business Planning, Marketing Planning, Marketing communications, Customer contact strategy, Telemarketing, Sales, Going the extra mile for the customer, Staff performance management, Motivation skills, Communication skills, Workflow management and prioritisation, Project management, Time management, Developing good working relationships, Personal development planning.

Cost: £250 per person per workshop, £450 for two. Group delivery in-house available - contact us for prices..

Customer Case Study: Premier Occupations Healthcare - Management, Customer Service and Administration NVQ Level 3

Premier Occupation Healthcare is an Investor in People and committed to developing its team to deliver its growth targets. Kate Fairweather worked with four senior managers, administration staff and the delivery team to complete NVQs across a range of disciplines. The focus of the NVQ portfolios were developing processes and linkages between the different departments to spot strengths and weaknesses and work on better ways of doing things, reducing costs and time and supporting growth.

Customer Case Study: Computer Assurance - Management NVQ Level 3

Computer Assurance is an IT support business which aims to grow in a very competitive environment. To support succession plans Kate Fairweather worked with the incoming business manager to complete NVQ in Management. The NVQ work focussed on team management and development, leadership, process development and operational planning to support market share growth and competitiveness.

Customer Case Study: La Salle Verte Cafe - Customer Service NVQ Level 3

La Salle Verte is a delightful and unique cafe in the heart of Cannon Street, Dover. Kate Fairweather worked with two members of the team to complete Customer Service NVQs. The business had recently been taken over by new management and the owners were keen to grow the customer base on excellent customer service. The focus of the NVQs was on gathering customer feedback on service - both good and less good - and developing new ways of doing things in a flexible way to meet customer needs and compete successfully with national chains.

Customer Case Study: David Clarke Estate Agency - Sales Training

David Clarke is an independent estate agency in East Kent and wanted some sales training to increase new commissions in a very competitive marketplace. John Fairweather worked with the agents and office team to develop an effective sales approach to lead handling and conversion.

Customer Case Study: BT Internet - Advertising Agency Briefing Training

BT Internet were growing rapidly and found that new team members did not have the skills they needed to effectively brief advertising agencies. They commissioned CMCAust Marketing, who had completed similar training for all the BT Business Marketing team. Kate Fairweather ran a set of two workshops for the team in how to set marketing objectives, specifying the single minded proposition for their projects and successfully briefing agencies to produce successful marketing campaigns.

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